This Privacy Policy explains how PipeAI LLC (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our website, platform, and services (collectively, the “Services”).
1. Personal Information
• Account Data: We collect basic personal information you provide when you register or subscribe to our Services, such as your name, business name, email address, billing information, and other contact details.
• Communication Data: If you contact us for support or otherwise, we may collect your name, email address, and any other information you choose to provide.
2. Usage Data
• Log Files: Our servers automatically collect certain information when you access the Services, including IP addresses, browser type, device identifiers, access times, and pages viewed.
• Analytics Data: We may use cookies and similar tracking technologies to gather usage statistics and performance metrics to understand how you interact with our Services.
3. Business Data
• Customer Content: In the course of using our AI-driven tools, you or your organization may upload data or files containing business or prospect information. We store and process this data solely for the purpose of providing and improving the Services.
1. Service Provision and Maintenance
We use your information to create, maintain, and secure your account, process payments, and enable your access to the Services.
2. Service Improvement and Analytics
We analyze usage patterns to enhance user experience, troubleshoot issues, and develop new features or functionalities.
3. Customer Support
When you contact us, we use your information to respond to inquiries, provide technical support, and resolve any issues.
4. Marketing and Communications
We may send you service-related communications, announcements, and promotional materials. You can opt out of receiving promotional emails by following the unsubscribe instructions in each email or by contacting us directly.
5. Legal Compliance
We may process your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.
1. Cookies
We use cookies to personalize and enhance your experience. These may include session cookies (deleted when you close your browser) and persistent cookies (remain until they expire or are removed).
2. Analytics Services
We may use common analytics services (e.g., Google Analytics or equivalent) to collect and analyze non-personally identifiable usage information.
3. Managing Cookies
You can typically modify your browser settings to reject cookies or notify you before one is set. However, disabling cookies may affect certain functionality of the Services.
1. Service Providers
We may share information with trusted third-party vendors and service providers who perform functions on our behalf, such as payment processing, cloud hosting, or analytics.
2. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
3. Legal Requirements
We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Consent
We will share information with third parties if you expressly consent to the disclosure in specific scenarios.
We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law. After account cancellation or termination, we generally retain data for up to three months unless we have a legal or legitimate business reason to retain it longer. You may request data deletion by contacting us at any time.
We operate from California, USA, and may transfer your information to and maintain it on servers located outside your region. We implement safeguards (such as standard contractual clauses) to help ensure your personal information remains protected, and we comply with relevant data protection regulations where applicable (including GDPR and CCPA as necessary).
We use reasonable administrative, technical, and physical security measures to protect your personal information, including encryption and secure hosting environments. However, no system is entirely secure, and we cannot guarantee absolute protection of your data.
• Access and Update: You can access and update certain personal information by logging into your account or contacting us.
• Data Deletion: You may request deletion of your personal data. We will comply unless we are legally required to retain it.
• Opt-Out: You may opt out of certain data uses, such as receiving promotional emails, at any time.
Our Services are intended for business entities and not directed to minors under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, contact us immediately.
We may update this Privacy Policy periodically. If we make material changes, we will notify you by posting a notice within the Services or by other appropriate means. Your continued use of the Services after any update indicates your acceptance of the revised policy.